Practice Changelog

Product updates and improvements to Practice across both of our web & mobile products. Changes are published on a weekly basis.

December 4, 2024

Usage Based Subscriptions

Allow usage based packages to have a customized minimum amount. So, usage based packages can be configured as a subscription which allows a client to have 'overage' sessions, but still guarantee a minimum amount of monthly dollars a client bills for.

Learn more
December 2, 2024

Package OnTrack Reporting

Now, Practice will show a live table view of all of your currently serviced packages; those that are in progress. This view allows for an easy view of

  • The last session by your client
  • Days since their last session
  • Their next session (if it's scheduled) 
  • How many sessions are outstanding in their package (or current cycle) 

This is available for Pro, Teams & Enterprise customers.

Learn more
November 20, 2024

New Smart Action: Send form on package assign

Now you can automatically send a form to a client when you assign a package!

Learn more
November 20, 2024

New Smart Action: Send form after session count

Do you send forms after a certain number of sessions have been completed? Send mid-point check-in's or automate a form being sent to a client after a certain number of sessions.

Learn more
November 20, 2024

New Smart Action: Form reminders

Automatically "bump" a client if they don't complete a form and customize a reminder sequence to ensure your forms are completed! 

Learn more
November 19, 2024

Service Navigation Improvements

As the product grows, so does our navigation :) we've made some changes to services navigation as we gear up for a few new exciting announcements to services.

Please reach out to support@practice.do with any questions! 

Learn more
November 13, 2024

Contact Search Improvements

We've rebuilt our search from the ground up. Our brand new search experience is a dramatic improvement to the speed, accuracy and consistency of how you search for contacts.

Learn more
November 11, 2024

New: Payroll reconciliation

With large teams, one of the most complex job functions is reconciling sessions and payable accounts to service providers. As part of this update, we've launched a significant change and ease of use to how easy it is manage accounts payable. Now there's an extremely simple and detailed view to see how much time a member of your team has performed.

Learn more
November 6, 2024

Control access to notes & forms in packages

For packages with companies or families, control who has access to notes and forms across either your manager or participant role! 

Learn more
November 4, 2024

Customize your Practice dashboard

Now, Practice will use your company logo in your dashboard. It's a nice personal touch for your team :) 

Learn more
October 31, 2024

Edit past appointments

Now, you can easily edit past appointments instead of having to modify them directly on your integrated calendar.

Learn more
October 29, 2024

Customize Package Deposits

Now, within usage based packages you can decide if the deposit is drawn down from an amount. Or, if you'd like to apply the deposit to the end of the client engagement.

Learn more
October 25, 2024

Move packages to companies or families

For individual clients that sign up for a package, you can now move their package to a different hierarchy at the company or family that they belong to.

Learn more
October 15, 2024

Coupons for Packages

One of our most requested features, you can now use coupons with packages! 

Learn more
October 3, 2024

Log appointments without sending

Now, you can manually log appointments without sending to the client. So, if there's an appointment not on your integrated calendar, easily create it in Practice.

Learn more
September 26, 2024

New: Weekly Usage Based Packages

Now, in addition to setting up monthly usage based packages you can configure weekly usage based packages. So it's possible to set your client billing cadence to every week instead of every month.

Learn more
September 16, 2024

Google sheets integration

For Teams and enterprise partners on Practice, we now support a Google sheets integration! 

Learn more here

Learn more
September 16, 2024

Today's view

For Teams and Enterprise partners, your home dashboard is brand new! We've added tools for tracking active clients, packages, sessions by scheduler and much more! 

Learn more
September 10, 2024

New: Families & Companies

We've entirely redesigned how companies and families exist on Practice.

Learn more here

Learn more
September 1, 2024

New role: Collaborator+

We've added a new role on Practice called Collaborator+

This permission allows certain members of your team to access ALL clients (search for example) however, they won't have access to any of the financial data & information in your organization.

Reach out to your account rep to coordinate access!

Learn more
August 27, 2024

Allow your team to see pay period information

For each member of your team, allow them to see specific payroll information (all time) or in their specific pay period. This is built directly into their home dashboard! 

Learn more
August 24, 2024

Appointment quick create

When creating appointments for clients in a package, now, you can easily pre-fill the appointment details for a one-off appointment! This means Practice will automatically add the appointment to the package and pre-fill the duration, title, and smart actions so you can quickly create a session for a client :) 

Learn more
August 9, 2024

Introducing usage based packages!

Tracking pay-as-you-go packages just got a whole lot easier! With this new package format, Practice will automatically tally up sessions used by clients and bill them at the end of each month (or week) 

Available for Pro, Teams and Enterprise partners!

Learn more here

Learn more
August 1, 2024

Use Teams as a meeting source

For those using our Microsoft Outlook integration - you can now use Teams as a meeting source (or Skype) depending on the configuration of your Outlook account :) 

Learn more
July 26, 2024

New: The Package Gate

Control how and when clients can schedule with your packages. With the package gate you have complete control over booking with new and existing clients! Learn more here

Learn more
July 8, 2024

Branded emails for Companies and Teams

Now, enterprise teams on Practice can add custom branding and logos to email notifications sent by the system. Notifications for appointments or packages booked (or anything else!) can come from your brand account instead of a Practice domain.

Learn more
July 4, 2024

Flexible Packages

Flexible packages are an easy way to allow clients to self-select the number of sessions they'd like to purchase. If you give clients the freedom to self-serve into a package, then this is a great solution for you!

Learn more
June 24, 2024

Get early access to Outlook

We're thrilled to launch one of the most exciting updates to Practice! Long awaited, we're adding support for Outlook and Microsoft teams.

→→ Be one of the first users ←←

Learn more
June 11, 2024

New Zaps!

If you love Zapier and automation - you're in the right place! We've added a ton of new zaps for pausing package, assigning team members, adding labels, booking packages and much more!

For the full list, see here: zapier.com/apps/practice/integrations

Learn more
June 4, 2024

Now, Schedule Packages Into the Future

A new toggle-able control on packages allows you to customize whether or not a package can be booked into the future. For subscription packages, if you want to allow a client to book sessions into the future (or not) you can control this! 

Learn more
May 31, 2024

Support for ACH payments with packages

For U.S. based organizations (where Stripe is setup to take ACH :) you can now accept ACH as a payment method in addition to credit cards on your packages! 

Learn more
May 21, 2024

Cancel and reschedule controls

From within your schedulers, easily control when clients can cancel and reschedule (or do neither!) for complete control over your calendar and availability. This is a simple way to ensure that you don't receive a cancellation at the last minute and optimize your availability.

Learn more
May 14, 2024

New: Pause Packages

For subscription packages, you might want to pause a package from renewing -- now you can! Customize when/how a package is paused and when it renews into the next cycle.

Learn more
April 30, 2024

Package counting rules

Automatically track outcomes for appointments in packages! When clients cancel appointments, you can automatically remove those sessions from packages to ensure that only the correct sessions are counting towards fulfilment.

Learn more
March 12, 2024

Introducing Accounts Payable!

Tracking payroll for sessions and tabulating how much each member of your team is owed is now on autopilot. Gone are the days of manually reconciling sessions and invoices from your 1099's, Practice will do all of the heavy lifting for you! 

Learn more
March 11, 2024

New for teams: Internal scheduling

For teams where scheduling amongst team members is important, we have new for you! Now, schedulers can be used to book appointments with your team in addition to bookings for clients.

Learn more
February 29, 2024

New field types!

Two highly requested field types are now supported on Practice! 

  • Within the client template, you can now add multiple choice fields
  • Within forms (internal and client facing) you can now add numerical fields
Learn more
February 1, 2024

New for teams: Admins

Now, teams can designate specific members of the teams an Administrator -- in addition to being a partner or a collaborator! 

Learn more
January 17, 2024

Speed improvements

Our team has been hard at work improving the performance and quality of Practice. From scheduling to enrolling in packages, some parts of the product will notice a 50% boost in speed & performance!

Learn more
December 22, 2023

Introducing Internal Forms

In addition to client-facing forms, Practice now supports Internal Forms as well! This streamlines administrative ability to collect standardized content at the conclusion of sessions and structured session notes.

Learn more
December 14, 2023

New: Families & Companies

We've added support for organizing two new classifications of how you can manage clients in Practice. Now, you create families and organize clients under a company!

Learn more
December 5, 2023

New: Time-based Packages

As an alternative to tracking packages via session count, you can now track fulfillment of packages based on hours or minutes.

Learn more
December 1, 2023

New: Subscription Packages

We're thrilled to launch one of our most highly requested features! For customers offering subscription packages, using Practice you can automatically "unlock" a set of new appointments or hours to customers on a subscription basis. Enjoy!

Learn more
November 20, 2023

New: Appointment Outcomes

Appointment outcomes are an easy way to track, manage and record the status of your client interactions. Select between Completed, No Show or Canceled status types to log each client interaction.

For Teams, this is also an easy way for admins to have visibility to the outcomes of the engagements between team members & clients.

Learn more
November 20, 2023

New: Round Robin Scheduling

For Teams on Practice, introducing Round Robin Scheduling! Allow multiple members of your team to be included into a scheduler. This allows clients to pick the best date/time and the appropriate member of your team to schedule with.

Learn more
October 30, 2023

Zapier Improvements

We've added a ton of new Zaps to Practice! 

Triggers:

  • Appointment completed
  • Note created
  • Appointment canceled
  • Appointment rescheduled
  • Appointment scheduled

Actions: 

  • Find a client
  • Remove package from client
  • Assign package to client
  • Assign team member to client
  • Create a note
Learn more
October 20, 2023

New: Internal notifications

Now on Practice, you can easily view a feed of client interactions with your notification panel! Your notification panel is a centralized way to see client activities over time.

And for Teams, admins have an enhanced view to all team member interactions. Enjoy!

Learn more
October 4, 2023

Introducing the company profile!

Now, for customers on Teams: individual profiles have been unified into a company profile. This is a great way to showcase your team and highlight the packages and services that your organization offers! 

Learn more
September 28, 2023

New: Digital signature audit log

Now, when contracts are completed by clients we'll automatically apply the digital audit log in the PDF so that you have a more complete digital copy of a legally binding agreement.

Learn more
September 21, 2023

Updated & Improve: Availability manager

To improve usability and access to manage your availability, we've refreshed the availability manager so you can easily see a complete list of availabilities. We've also added some education to the page so that you're always reminded of the purpose of this feature :) 

Learn more
September 20, 2023

Introducing the Account Switcher!

We've heard lots of feedback from customers in recent months where they belong to multiple organizations and/or they'd like to select the appropriate destination when logging in - so, now when you're logging into Practice you'll be presented with the option to pick your organization if you belong to multiple organizations under the same email address.

Learn more
September 15, 2023

Practice Updates: September 15, 2023

  • Now when submitting a feature request or a bug report, we will open an improved submission page to include more detail so our team can resolve bug reports quicker!
  • Fixed a bug where appointment reminders didn't work correctly for one customer
  • Fixed a bug where clicking on menu items for Packages and To-dos in the client portal weren't displaying correctly
  • Fixed a bug where accessing a file from within a folder as a client didn't work correctly
  • Fixed a bug where attaching an appointment to a package didn't work correctly
  • Fixed a bug where the client record showed the LAST recurring appointment vs. the NEXT recurring appointment
  • Standardize our email notifications' email address (the from address)
  • Fixed a UI polish issue related to how group cards are displayed
  • Fixed a bug where clicking "view client record" from the google calendar event resulted in a 404 page
  • Fixed an issue where google sign up didn't work correctly if all permission boxes weren't selected
Learn more
September 13, 2023

New: Profile editor

When editing the public profile, we've improved the profile editor to make it easier and provide a live preview of your edits when making changes! This is a great way to get your profile to appear just as you'd like to for prospective clients. Take it for a spin by heading to edit your profile! 

Learn more
September 8, 2023

Practice Updates: September 8, 2023

  • Fixed a bug where we display "Client joined messaging channel" when they had not joined yet
  • Fixed a bug where schedulers would offer unavailable times when you're available
  • Fixed a bug where an inaccurate timezone could be applied to a client
  • Fixed a bug where using the three dot menu to send a message had a UX polish issue
  • Fixed a bug where a to-do was marked as "done" incorrectly in the UI 
  • Fixed a bug where our zero state was being used as a loading state
  • Fixed a bug to add polish to the public profile testimonials
  • Fixed a bug where the public profile testimonials now follow the correct theme
  • Fixed a bug where "savings changes" brought up a confirmation modal inside packages (when it should not have)
  • Fixed a bug where email input was not working correctly when composing an email
Learn more
September 6, 2023

Introducing multiple schedulers in a package!

We're thrilled to launch one of our most highly requested features! Now, packages can be created across multiple scheduler/appointment types. Check out the full overview!

Learn more
September 1, 2023

Practice Updates: September 1, 2023

  • Fixed a bug where the appointment confirmation email included the timezone in UTC incorrectly
  • We've added a few new permissions for members listed as "collaborators" to prevent them from deleting things inside the account of the organization
  • As part of our sign up flow, we've also improved the simplified plan selection flow
  • We've also improved the side bar for individual members and team members to better indicate the plan type and apply this to your sidebar navigation
  • Fixed a bug to display all packages on the package editor
  • Fixed a bug on iOS where clients had been invited on the web first
  • Fixed a bug to improve the order of the display when sorting clients by the most recent activity
  • Fixed a bug to make sure that modifying an availability will save correctly
Learn more
August 31, 2023

Introducing: Teams

We're thrilled to launch Teams on Practice! Now, collaborate easily with your team or 1099 contractors and work along side them to directly manage your clients.

To learn more visit: practice.do/teams

To sign up for an exploratory demo: Book some time here

Learn more
August 25, 2023

Practice Updates: August 25, 2023

  • Fixed a bug inside of availabilities around the confirmation modal
  • Fixed a bug where smart actions did not send correctly for one coach
  • Updated copy in a few places regarding user permissions for Teams
  • Fixed a bug where the option to import clients wasn't working correctly
  • Fixed a bug where signing up for a package was unwantingly sharing a scheduler with a client
Learn more
August 24, 2023

To-do reminders & email notifications

Learn more
August 18, 2023

Practice Updates: August 18, 2023

  • When sharing links on Practice, we've improved the meta title and description
  • We've also improved the thumbnail for public profile pages to better render the experience across any device and screen size
  • Fixed a bug where sign up with Google wasn't working for some users
  • Fixed a bug where logging in on iOS didn't work properly for some clients
  • Fixed a UI polish issue related to the zoom link on the confirmation page
Learn more
August 11, 2023

Practice Updates: August 11, 2023

  • Fixed a bug where a customer ran into a double scroll bar inside of the client portal
  • Fixed a bug where the package landing page did not display the correct render of the price of the package
  • Fixed the default message text inside the client portal
  • Added a few UX improvements to make the indication of accessing support simpler
  • Released iOS 2.13.5 that included polish so clients showing exactly how they appear on desktop
Learn more
August 4, 2023

Practice Updates: August 4, 2023

  • Now, customers on Basic and Pro have the ability to access Teams and upgrade
  • Fixed a bug where email addresses would capitalize upon sign up that prevented some users from creating an account
  • Auto-apply promo codes when signing up fro Practice
  • Added sales tax for Virgina, USA 
  • Fixed a bug where changing an appointment after confirmation lead to a bug page
  • Fixed a bug where "undo" (or Control Z) led to odd behavior inside of notes
  • Fixed a the width of form landing pages to better render the UI on desktop
  • Fixed a UX polish issue related to adding a member to a group
  • Released iOS 2.13.4 where a few clients experienced an error message when logging into iOS app
  • Fixed a bug where accessing a note for one client didn't work
Learn more
July 28, 2023

Practice Updates: July 28, 2023

  • Fixed a bug where the home page hours counter was not displaying the correct number of hours
  • Fixed a bug where logging into the client portal did not work for some clients
  • Fixed a bug on Android when loading the home page some users saw a crash
  • Fixed a bug where the default tax was not saved when editing an invoice
Learn more
July 21, 2023

Practice Updates: July 21, 2023

  • Fixed a bug when creating a new availability
  • Fixed a bug where Google meet is not appearing correctly when editing a scheduler
  • Improved the sign up experience on mobile web!
  • Fixed a bug where sending a resource to a group as a smart action was not working properly
  • Fixed a bug when booking a package without payment options
  • Fixed a bug with to-dos around data entry
  • Fixed a bug on Safari when the team member's avatar was not working correctly
Learn more
July 20, 2023

Improved to-dos: Assign & Due Dates, Aggregated Lists, and Notifications

Assign and delegate

Now, you can assign to-dos to your clients and yourself! Using assignments, you can easily delegate tasks to all of your clients and keep assigned to-dos for yourself, too!

Set due dates

Now your to-dos have due dates! So, you can easily set deadlines for items for yourself and your clients. And you'll receive email notifications that remind you of upcoming deadlines!

See all your to-dos in one place

Practice now aggregates all of your client to-dos in one place so you don’t need to bounce between client records to view, update or create new to-dos. Your to-do panel will automatically pull in to-do items created by you or your clients.

Learn more
July 20, 2023

Multiple to-do lists

Now on Practice, you'll see an internal list of to-dos and external (client list) of to-dos to keep all of your action items for both person and client tasks organized. The designation of lists allows you to easily manage tasks for yourself and your clients in one place.

In addition, you can filter via due date, creation date an alphabetical order.

Learn more
July 14, 2023

Practice Updates: July 14, 2023

  • Fixed a bug when viewing the client record
  • Fixed a few small padding issues and bugs with spacing inside the client portal
  • Fixed a styling bug related to adding a new client to a group
Learn more
July 7, 2023

Practice Updates: July 7, 2023

  • Fixed a bug where recurring appointments did not appear correctly for canceled appointments
  • Simplified our onboarding experience for new customers :) 
  • Fixed a bug on iOS when editing an appointment
  • Now, when you create a new client you're re-directed to the client record
  • A few small copy changes
Learn more
June 30, 2023

Practice Updates: June 30, 2023

  • Practice now supports sign up and sign in with Google!
  • Added better onboarding where video content is now displayed when creating a new account
  • Fixed a bug where signing up with Google didn't check the correct permissions
  • Fixed a bug where split payment preview didn't work correctly
  • Fixed a bug where merging contacts lead to duplicate timeline items
  • Fixed a bug where the default tool tip colors were incorrect
Learn more
June 29, 2023

Coming soon: Practice for Teams

Do you collaborate with other members of your team or service providers when managing clients? Soon, you'll be able to do all of that inside of Practice.

Learn more & join the early access list: practice.do/teams

Learn more
June 23, 2023

Practice Updates: June 23, 2023

  • Fixed a bug on Android where not all contacts sync correctly with the web app
  • Fixed a bug where schedulers can be saved without a communication option
  • Fixed a bug where duplicate recurring meetings are created on the client record
  • fixed a bug where multiple appointment cancellation emails are sent when an appointment is cancelled
  • Fixed a bug where sharing the link resulted in the date of "link shared" activity item to be incorrect

Released iOS 2.13.0

  • Support for clients missing on iOS due to custom field bug
  • Support new collection of integrations
  • Phase out of SwiftyBeaver cloud platform
Learn more
June 16, 2023

Practice Updates: June 16, 2023

  • Now, you can see all custom client fields when editing and creating a note
  • Now, when editing a custom field via a note, you're taken back to the correct place (the note) 
  • Fixed a bug where connecting Zoom would disconnect in some cases based on permission settings
  • Fixed a bug when toggling email signature on/off
  • Fixed a bug where the input click state on invoice creation was too small
  • Fixed a bug for custom domains CNAME records
  • Fixed a bug where emails composed to a group now display on the group record
  • Fixed a bug where scheduler creation didn't work for some users
Learn more
June 15, 2023

Send group emails & email multiple clients

Email groups

Now, within the group record, you'll see the option to compose a new email to a group in addition to creating an appointment. When composing the email, you can decide if you'd like to make the email BCC or not as well.
And going forward, if you have emails in your inbox with all matching recipients of a group, we'll two-way sync emails just like what occurs for 1:1 emails.

Email multiple clients

In addition to emailing a group, you can also email multiple clients (they don't have to be in a group!) from the client record or your inbox tab.

Happy sending! ✌️

Learn more
June 9, 2023

Practice Updates: June 9, 2023

  • Added a formatting bar for notes, now all notes show standard formatting options without having to double click on the text!
  • Add support for Michigan sales tax
  • Add support for Texas sales tax
  • Add support for Luxembourg taxes
  • Add currency support for Columbian pesos
  • Fixed a bug when connecting a Google calendar
  • Fixed a bug that caused a looping redirect when logging in
  • Fixed a copy change on the public profile
  • Fixed a bug where initial loading of a profile picture turned red upon loading
  • Fixed a copy change on the client record when the client is archived
  • Fixed a copy change in the client portal when composing a message
Learn more
June 5, 2023

New Smart Action: Add forms to Packages & Products

Now, when building a package or a product, you can implement a form as part of the booking flow! So, for using a contract to initiate a package, easily drop your form as the first step in enrollment 😄

Learn more
June 2, 2023

Practice Updates: June 2, 2023

  • Now, for new users on Practice we'll display a set of video tutorials and better onboarding resources
  • Added support for additional security protocols from Google
  • Fixed a bug created when deleting a draft email
  • Fixed a bug where appointment hour counter wasn't working correctly
  • Fixed a bug with our Zapier integration with New Product Purchased trigger

Released Android 1.4.0-43

  • Fixed a login issue to better handle emails that start with a number
  • Improved URL references to web
  • A few infrastructure improvements under the hood! 
Learn more
May 26, 2023

Practice Updates: May 26, 2023

  • Fixed a bug where the Zapier integration would continually load and timeout
  • Fixed a bug where client email notifications didn't work properly
  • Improved a few performance-related things under the hood! 
Learn more
May 19, 2023

Practice Updates: May 19, 2023

  • Now, when you get a "new appointment" email, there's a button that takes you right to the contact record
  • For customers on Pro, we've added a badge next to your name in the lower left hand corner
  • Fixed a bug where when dark mode is enabled, message boxes on schedulers were hard to read
  • Fixed a bug where rescheduling an invoice resulted in an error
  • Fixed a bug when linking an appointment to a note caused an error
  • Fixed a bug where group appointment status' weren't showing correctly (pending instead of accepted) 
  • A few more small polish items here and there :)
Learn more
May 12, 2023

Practice Updates: May 12, 2023

  • Zapier "new form submitted" zap now works correctly with all synced zaps
  • Fixed a bug where "invalid payment option" is shown to the client when they check out
  • Fixed a bug where a client didn't have correct access to shared files
  • Fixed a bug where deleting files from the library worked incorrectly for one customer
  • Fixed some formatting issues with the Paywall modal when putting in a credit card
  • Released iOS 2.12.1 that included issues around notes auto save
Learn more
May 5, 2023

Practice Updates: May 5, 2023

  • Fixed a bug where exclusive VAT was being calculated twice at check out
  • Fixed a bug where the "client login" toggle was missing from the public profile
  • Fixed a big where a coach had an issue creating a client
  • Fixed a bug on iOS where notes were autosaving with a cursor error
  • Fixed a bug where buying a product with Quebec tax left an incorrect balance
  • Fixed a bug where creating an appointment led to an error
  • Fixed a bug where the profile picture was missing in the chat bar
  • Fixed a bug where checking out on a package with no payment enabled lead to a smart action error
  • Fixed copy on the import client screen
  • The hours counter, also known as the Magic Coaching Log by Practice is no longer supported -- we've discontinued this offering. Note that this is separate from the actual Practice product :) 
Learn more
April 28, 2023

Practice Updates: April 28, 2023

  • Fixed a bug where appointments weren't syncing correctly for one customer
  • Fixed a bug with the Zapier integration related to the new invoice paid trigger
  • Fixed the import UI to support a few polish changes
  • Fixed a bug where every time an appointment was being updated, it forced the user to re-choose the location field
  • Fixed a bug where USD now shows on all check out pages when purchasing something
Learn more
April 24, 2023

Introducing Zapier!

We're thrilled to launch the v1.0 for one of the most highly requested integrations: Zapier 🎉🥳

Automating workflows and "playing nicely" wither other tools in your stack is now so much easier 🤝

To start, Practice supports the following triggers and actions with Zapier:

Supported Triggers

  • New form submitted
  • New contact created
  • New invoice paid
  • New package booked

Supported Actions

  • Add a label to a contact
  • Create a contact  

We have lots more in the works 🚀 what else would you like to see?

Read here to learn how to integrate Zapier into your account.

Learn more
April 21, 2023

Practice Updates: April 21, 2023

  • Now, when you create an appointment we'll display the clients' timezone according to their contact record
  • Zapier is now available! 
  • Fixed a bug where appointments were duplicated for one coaches Google calendar
  • Fixed a bug where digital signature is broken when using a custom domain
  • Fixed a bug where opening a contact record leads to a 404 page
  • Fixed a bug where the preview description would say "notes from [object object]" when sharing notes
Learn more
April 14, 2023

Practice Updates: April 14, 2023

  • Fixed a bug where successfully reconnecting Stripe connects you to the correct page
  • Fixed a bug where Zoom ID's were invalid
  • Fixed a bug where some coaches said clients could not access forms within the shared workspace
  • Fixed a bug where a customer reported a client being charged 2x
  • Fixed a bug where a folder would disappear after moving files from it
  • Fixed a bug where accessing notes from the shared workspace lead to a 404 page
  • Fixed a bug where forms with multiple fields types not working correctly
Learn more
April 7, 2023

Practice Updates: April 7, 2023

  • Now, if the biography on your profile is extremely long, the description will be collapsed so the page load experience is smoother
  • Now, when editing your profile you'll see the exact same thing that a client will see
  • Now, all of your schedulers will appear in the sidebar of your client portal for easy client booking
  • When sharing a message, instead of "send via messaging" it says "send via chat" to be more consistent
  • We've improved the default metadata on your account so when sharing your profile, the description of your profile is used for all links!
  • Fixed a bug where line breaks were ignored when editing a biography
  • Fixed a bug for editing appointments didn't work for one user
  • Fixed a bug where duplicate smart action emails fired after a call
  • Fixed a bug in the library tool tip
Learn more
March 31, 2023

Practice Updates: March 31, 2023

  • [Pro] Improved the connection status of connecting a domain to your account
  • Now, forms will automatically populate contact fields (name and email) if a form is shared specifically with them
  • The name of your clients will now appear when creating a note on their client record
  • Now, your clients can view the scheduler description when booking an appointment
  • When creating an appointment, reminder fields are now optional and not required
  • Improved the alignment of profile pictures on the public profile
  • Added support for the ability to duplicate a package
  • Improve the spacing issues on mobile web for public profiles
  • Now .health domains work for custom domains
  • Fixed a bug when creating a testimonial to respect line breaks
  • Fixed a bug where completed agreements didn't show a signature upon download
  • Fixed a bug where sharing items via email was not working
  • Fixed a bug where internal profile pictures went missing for some users
  • Fixed a bug where inviting a client to chat didn't work for some coaches
  • fixed a bug where sending as an email didn't work for some coaches
  • Fixed a bug where an appointment reminder went out 3 days after an appointment took place
  • Fixed a bug where the download button wasn't formatted correctly for clients trying to download a file
  • Fixed a bug where scheduler buffers didn't work for one coach
  • Fixed a bug where you no longer need to re-enter the location when the event is in person
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March 30, 2023

iOS release 2.12.0

  • Remove magic link flow to better align with account creation and login UX on the web
  • [PRO] Support for custom domains
  • [PRO] Support digital signatures
  • A few small copy changes
  • A bug fix for package tracking
Learn more
March 24, 2023

Practice Updates: March 24 2023

  • [Pro] improved the UX and copy for accessing digital contracts
  • [Pro] The Practice logo is removed from the digital signature modal
  • Now on the client record you can create a note from the three dot menu
  • Fixed a bug where clicking into a contact led to a bug page
  • Fixed a bug where sharing a folder didn't correctly share files within the folder
  • Fixed a copy change on the lifetime membership page
  • Fixed a bug when sharing a form with a client
  • Fixed a redirect bug after connecting a calendar
  • Fixed a bug when entering a promo code in account creation flow
  • Fixed a bug where a birthday reminder didn't send correctly for one customer
  • Fixed a bug where a client received multiple reminders via Smart Actions
  • Fixed our 404 pages
  • Fixed icons in the library
Learn more
March 23, 2023

Introducing Pro

We're thrilled to launch Pro ✨ the most professional experience for your clients.

Learn more

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March 22, 2023

Introducing Advanced Contracts & Digital Signatures

We're thrilled to release one of the most highly requested features to-date! Contracts and digital signatures. Now, on Pro you can easily create and send contracts for your clients to sign.

Learn more
March 22, 2023

Introducing Branded Workspace

As part of our Pro launch, we're making your client portal and workspace feel like yours. We've removed Practice branding and connected the experience of your clients deeper to your brand!

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March 22, 2023

Introducing Custom Domains

Now on Practice, you can customize your domain! Traditionally, schedulers, forms, packages (and everything else) existed under: app.practice.do until today. White label all of your Practice links under your brand to connect each touch pointy deeply to your brand.

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March 17, 2023

Practice Updates: March 17, 2023

    This week, we fixed a LOT of bugs :) 

    • Now, you can set subscriptions to recur every 6 months for your clients
    • Fixed a bug where viewing a package lead to an error page
    • Fixed a bug where loading a coach profile with a custom domain caused an error page
    • Fixed a bug where appointments being created resulted in the incorrect date (sync issue) 
    • Fixed a bug where Stripe subscriptions had missing metadata
    • Fixed a bug where downloading a PDF resulted in an error
    • Improved the sync experience for downloading a digital contract
    • Fixed a bug where marking an invoice as paid didn't update the status to paid
    • Fixed a few formatting issues to padding and spacing look better for certain modals
    • Fixed a bug where a coach couldn't access to do's on mobile safari
    • Fixed a bug where the chat timeline would refresh each time you send a chat message in the client portal
    • Fixed a bug where the new coupon modal was too small on smaller screens
    • Fixed a bug where clicking into a subscription via an invoice didn't work properly
    • Fixed a bug where a coach was unable to change a company logo on public pages
    • Fixed a bug where a recurring appointment was not appearing correctly on a client timeline
    • Fixed a bug where labels went missing for one coach
    • Fixed a bug where the booking button in schedulers was off center
    • Fixed a bug where avatars of testimonials on public profiles didn't render correctly
    • Fixed a bug where we had a few odd spacing issues on the loading state for /services
    Learn more
    March 10, 2023

    Practice Updates: March 10, 2023

    • Fixed a bug related to checking out with a package that resulted in a 404
    • Fixed a bug where the confirmation page of a scheduler was broken for some users
    • Fixed a bug where linking notes to appointments wasn't working correctly
    • Fixed a bug where editing the description of a scheduler (when a product was attached) didn't work corretly
    • Fixed a bug on the sign-in page and you can now view your password when logging in :) 
    Learn more
    March 3, 2023

    Practice Updates: March 3, 2023

    • All URLs on Practice are now updated to app.practice.do for application related things
    • Fixed a bug on iOS for a client not being notified of a new message
    • Fixed a bug where connecting to Zoom was an issue for some users
    • Added Newfoundland HST taxes
    • Fixed a bug when adding a "test" link to the library
    • Add improved deeplinking support on iOS 
    • Fixed a few small color adjustments through the product to clean things up!
    Learn more
    February 24, 2023

    Practice Updates: February 24, 2023

    • We've removed the function of a "magic link" on Practice. Now, when signing up, you and your clients will have simplified UX that standardizes the flow to make it easier to get into your account :) 
    • Fixed a bug for mapping custom fields in forms to the contact record
    • Fixed a bug for new appointment email notifications
    • Fixed a bug for Smart Actions in regards to birthday messages
    • Fixed a bug for a coach when trying to download a invoice PDF 
    Learn more
    February 17, 2023

    Practice Updates: February 17, 2023

    Now, when you refer a coach to Practice, we'll pay $100 cash! Refer away :)

    • Fixed a bug where the radio / toggle button was not working on payment plans
    • New invoices will now come from payments@notifications.practice.do
    • Fixed a bug for a missing zoom link in an appointment
    • Fixed a bug where a coach experiences multiple errors when clicking on "services"
    • Fixed a bug where a coach encounters error when accessing form
    • Fixed a bug where the cancel appointment button was not working
    • Fixed a bug where creating group appointment was not working
    • A few small copy change improvements
    Learn more
    February 13, 2023

    [Waitlist] Practice Pro

    We're super excited to open the waitlist for Practice Pro! It's clear that some coaches want a more white-label, branded, and elevated experience in coaching their clients, so that's exactly what we aim to deliver.

    Join the waitlist and get early access: https://practice.do/pro

    Learn more
    February 10, 2023

    Practice Updates: February 10, 2023

    • Now, Payments are called Services on Practice. We feel this better reflects the future of how our community will get paid and sell their offering in one single place!
    • Fixed a bug where a coach couldn't create a contact using a custom field
    • Fixed a bug where sign in was not working correctly with magic link
    • Added improved support for Zoom authorization
    • Fixed a bug where it would lead to a 500 error
    • Fixed a bug where a client had an issue purchasing a package
    • Fixed a bug where a coach ran into a background error on the profile page
    • Fig a few small copy changes to better reflect proper grammar
    Learn more
    February 6, 2023

    Add your logo on your Practice profile!

    Now, add your logo via your Practice public profile! All coaches will have the option to either use their logo or their name on forms, schedulers, events (and everything else!) Once the change is made, it will apply to all your existing public items, nothing else is needed.

    Head over to your profile to update 😄

    Learn more