Ask anyone in the healthcare industry why they decided to pursue health and wellness and you’ll hear some variation of “the desire to help people in need.” But in order to run a private practice or clinic successfully, you’re going to need the right tools to smoothly operate your business. Therapy practice management software (PMS) is a type of tool—specifically for therapists and counselors in behavioral health—to help run the ins and outs of your practice. It’s a blend of an electronic health records (EHR) tool or an electronic medical records (EMR) tool and a customer relationship management (CRM) tool. Meaning, it combines the necessary patient charts and privacy compliance with dynamic client-focused features and tools.
Before you go out and sign up for the first practice management software you find, think about what your practice goals and needs are. A physical therapy practice may need different tools than a chiropractor, or mental health counselor. In this article, we’ll look into three PMS tools and their features to give you a better idea of which platform is best for you and your healthcare practice.
Jane App Overview
Canadian company Jane Software, Inc. created Jane App, an all-purpose PMS platform for health and wellness practitioners and clinics. It fills the need for a single software for businesses to run their day-to-day tasks with ease. Like similar platforms (WebPT, Physitrack, Kareo, and DrChrono) healthcare professionals can book appointments, manage client charts and files, and process payments all through the platform.
Key features
Take a look at some of the features you’ll have access to with Jane App:
- Real-time booking
- Patient profile and charting
- Invoicing and payment processing
- Email notifications and reminders
- HIPAA-compliant
- Group telehealth available
- Client membership
- Insurance claim management
- Cloud-based software for access anywhere
Pricing
Jane App offers 3 different subscription plans to fit the needs of your private practice. Each plan gives you access to your standard features, including 1 license, online booking, unlimited file storage, and free data import. You can also process credit card payments and schedule one-on-one appointments. Keep in mind that although you can book group appointments on Jane App, it comes at an additional $15 per month on top of your regular subscription fee.
If you’re looking for a free trial or free plan, Jane App does not offer either. However, you can book a free demonstration with a member of the Jane Team. During your demo, you can ask questions and discuss features to get a better understanding of the platform to see if it’s the right fit for you and your business.
Here are Jane App plans and costs:
- Base Plan: $79 per month
- Insurance Plan: $109 per month
- Corporate Plan: $399 per month
Each plan also allows you to add more clinicians, either with full or half license. Costs are dependent on the plan you choose, starting at $25 for a full license or $12.50 for a half license on the Base Plan.
Customer service
There are several ways to contact Jane App’s customer support team—by phone, email, or live chat. You can call the customer service line Monday through Friday during business hours, with an expected wait time of just a few minutes. Similarly, response time for emails tends to be less than 24 hours. You can also find helpful information through Jane App’s library of resources and FAQ which includes how-to guides and informational documents.
Benefits
Jane App offers practitioners and clinics the accessibility to run their businesses out of one platform rather than shuffling between multiple software. Your Jane App practitioner login can be accessed anywhere (as well as your client’s Jane App login) thanks to its cloud-based software. In addition to appointment scheduling, billing processing, and client charts, you can book group appointments, further expanding services for your clients. Clients also have access to use the Jane App QR code to check in for their appointments. Healthcare professionals can rest assured that Jane App is a HIPAA compliant platform, meaning your client’s information and data are protected and secure.
Who is Jane App For?
Although Jane App was created for all health and wellness professionals, users have found that it best caters to healthcare private practices with growing client lists, especially those who mainly focus on telehealth appointments. Overall, Jane App reviews mention similar thoughts on the platform. One practitioner left a 5-star rating and review on Capterra whose in-clinic operation was shut down due to COVID-19. “It [Jane] allowed me to continue conducting business and adhere to the government’s mandate to maintain physical distancing.” Jane App allows business owners and clinics to optimize their work by focusing on telehealth appointments while still engaging with and meeting their client’s needs.
Simple Practice Overview
More than just an EHR software, SimplePractice is a trusted PMS platform. Users gain access to an array of features, such as client portals, sending invoices and processing payments, plus utilizing custom templates for intake forms, consent forms, treatment plans, and assessments. These advanced features help set SimplePractice apart from other platforms like Cliniko, Kareo, and Theranest which cater to medical and mental health professionals. Healthcare practitioners who are also responsible for filing insurance claims can do so right from the SimplePractice platform, streamlining their reports and accounting.
Key features
Important features as a SimplePractice user include:
- Central client portal
- Patient profile and charting
- Invoicing and billing processing
- Appointment scheduling and reminders
- Custom templates
- HIPAA-compliant
- Insurance claim management
- Companion mobile app
- Live customer support
Pricing
With SimplePractice, you can choose to use their platform as a solo practitioner or as part of a group practice. Every plan includes unlimited clients, patient portals, and invoicing and payment processing. You’ll also have access to live customer support and the companion mobile app. The Group practice subscription operates as an extension of the (Solo) Plus Plan. With the Group Plan, you can add as many clinicians and managers for an additional $59 and $39 per month, respectively.
You can also try SimplePractice with its 30-day free trial. The free trial grants you access to all plan features before deciding which subscription fits your business needs.
Here is the breakdown of SimplePractice plans, based on your type of practice:
- Solo practice, Start Plan: $29 per month
- Solo practice, Essential Plan: $69 per month
- Solo practice, Plus Plan: $99 per month
- Group practice, Plus Plan: $158 per month ($99 for the first clinician, $59 for each additional clinician)
Customer service
One of the best assets of SimplePractice is its customer support team. You can connect with their support team during business hours through live chat, email, on the phone, or access their Help Center with guides and tutorials to help troubleshoot any problem. Another special feature SimplePractice offers is the ability to participate in webinars and classes led by experts to further inform and support your use of the platform. And if you need to connect with a team member, you can schedule a one-on-one 30-minute training session to discuss the software, ask questions, and learn more about how SimplePractice can help your business flourish.
Benefits
Many users chose to switch from other EHR software (like DrChrono, eClinicalWorks, and WebPT) to SimplePractice due to its impressive range of features, specifically for therapists. Its user-friendly interface makes streamlining tasks and client assessment management easy while saving you time. SimplePractice has also simplified the transitional process with an efficient and straightforward system to switch over to their platform. Export data, upload your client list, and immediately start using SimplePractice to run your business in just a few steps.
Who is Simple Practice For?
If you’re a telehealth mental health professional, therapist, or counselor, SimplePractice may be the right platform for you. From booking appointments to reviewing client charts, and being HIPAA compliant, you can operate your private practice all from one platform. One user on TrustPilot left a 5-star review saying, “SimplePractice has made life as a therapist much easier, especially in regard to scheduling and billing practices.” It should be noted that psychiatrists or those who prescribe medication may need to look elsewhere, as the current platform doesn’t support e-prescription functionality.
Practice Overview
Practice is a one-stop-shop CRM platform for coaches, consultants, and small business owners. Our software offers a range of tools and features to provide a seamless workflow to support daily tasks and client management, plus access to analytics to help grow your business. Sync your calendar for appointment scheduling, share documents and records with private client portals, and send invoices directly through your dashboard. Choose between two subscription options depending on your business needs.
Key features
Some of the features included in all Practice plans are:
- Unlimited contacts and storage space
- Private client portals
- Invoicing and payment processing
- Form and contract templates
- No additional transaction fees
- Automated workflows
- Companion mobile app
- Application integration
- Customer support and onboarding
Pricing
At Practice we offer two plans for users to choose from, our Basic Plan and Pro Plan. You can decide whether you want to pay on a monthly basis or annually. Both plans come with an impressive set of features, including unlimited storage and contacts, no additional transaction fees, and customer support and private onboarding. You can also set up automated workflows, like sending out appointment reminders and invoice notifications. If you’re interested in customizable features—Zapier integration with customized domain and white label—we recommend upgrading to our Pro Plan. You can also try Practice with our 7-day free trial to test out our software before making a commitment.
Choose between our two subscription plans:
- Basic Plan: $35 per month
- Pro Plan: $60 per month
Customer service
We understand the importance of providing support and answers to all your business and Practice-related questions. One of the best features when you choose Practice is the ability to schedule a one-on-one onboarding session with one of our support agents. You’ll meet for 30 minutes or 1 hour to go over any questions, how to use the platform, and look at real examples to help you better understand our system. We’ve also curated a library of resources to help guide you and troubleshoot problems you encounter while using our software. You can also submit a request for additional support to our customer service team.
Benefits
Coaches and business owners find Practice’s interface to be user-friendly and simple to navigate. All your necessary tools are easily accessible from your dashboard, and clients are also able to access their private portal where you can share voice memos, notes, and documents. Our unique client portal has become a highlight for many users. A coach on Capterra left a 5-star review, saying, “The client portal with the private chat and phone texting included was the best I could find.”
Who is Practice For?
To many, Practice is considered a software-as-a-service (SaaS) platform for coaches and consultants. Although Practice isn’t known as a PMS for healthcare professionals, we’re confident our platform offers a robust system for anyone in the health and wellness industry. With a 4.9 star rating on GetApp, one health and wellness professional and Practice user mentions in their review that they appreciate our straightforward and powerful client management platform. Stephanie Bogue Kerr, a psychotherapist and social worker, uses Practice to help run her psychotherapy practice.
Comparison: Jane App vs Simple Practice vs Practice
Let’s take a look at each software and learn more about their similarities and differences.
- Software Features. All three platforms allow users access to standard features, such as appointment scheduling and invoicing. Jane App and SimplePractice, being PMS tools specifically designed for healthcare professionals, are both HIPAA-compliant and provide shared patient charts. You can also schedule group appointments through either platform and manage insurance claims. Although Practice lacks certain specific medical-related features, we make up for it with our excellent customer service team and our unmatched client portal, which makes communication easy and effective with your clients.
- Pricing. Jane App, SimplePractice, and Practice all offer paid subscription plans with several choices depending on your business needs. With Jane App and SimplePractice, you’re given the option of creating a solo practice account or signing up as a team, giving you the ability to add multiple clinicians to your team at additional monthly costs. SimplePractice’s lowest-tiered plan begins at $29 per month, while Jane App’s plans begin at $79 per month, making it the highest priced out of the three platforms. Unfortunately, Jane App does not offer any free trial and you’ll need to sign up for a paid subscription. However, you can try SimplePractice for a 30-day free trial or test out Practice with a 7-day free trial.
- Ease of Use. Across the board, users appreciate how easy each software is to use. With access to dashboards and client portals, all features and tools are easily found. Some clinicians mentioned a slight learning curve to using both Jane App and SimplePractice, but with the help of tutorials, many users were able to start using the platform with ease. One of Practice’s strengths is our user interface. Coaches and business owners find using our CRM software to be simple but efficient. We provide a straightforward approach to our user-friendly design making it easy to navigate.
- Customer Support. Both Jane App and SimplePractice have customer support teams available to help during business hours, Monday through Friday. You can reach out to their teams via phone, email, or live chat. All three platforms have their own library of resources and FAQ information that includes how-to guides, tutorials, videos, and articles with information to help you troubleshoot your problem. SimplePractice and Practice have also made live onboarding sessions available to their clients, allowing them to meet directly with a team member to walk them through the software and answer any questions they may have.
Determining Which Software to Choose
As a business owner and healthcare professional, client management is an important factor in running your business. Deciding which practice management software or SaaS platform is the best choice depends on your personal business and therapy practice goals. Although Jane App, SimplePractice, and Practice all cover your standard tools and features, you’ll need to consider the specific needs of your practice and look at the details of each platform. If you need a bit of guidance, here are our suggestions on which platform is best for you:
Jane App: Best for multi-practice healthcare teams and clinics
While other PMS tools focus their platform on helping only therapists or counselors, Jane App caters to all healthcare practitioners. This makes it a great option for clinics or healthcare teams with members who operate in a variety of fields. If you have a growing team, adding more clinicians to your Jane App plan is more affordable than other platforms, such as SimplePractice.
Simple Practice: Best for therapists in search of an extended free trial
With a 30-day free trial, SimplePractice surpasses many PMS and CRM platforms with its extended free trial. Some business owners and medical professionals may need extra time to familiarize themselves with the platform. You can test out the software with access to all features for a whole month, plus speak with support team members to answer any questions you may have before committing.
Practice: Best for healthcare providers who need direct client communication
Our private and unique client portal makes all communication easy and effortless. Send voice memos, share documents, and text right through your dashboard without the need to switch back and forth between email and document-sharing apps. Our system allows both users and their clients to keep track of all files and records while staying in constant communication regarding payment reminders and appointment scheduling.
Key Takeaways
No matter the size of your healthcare practice or what stage of your business you’re in, you want to incorporate effective and powerful systems to run your business with ease. Jane App, SimplePractice, and Practice all offer impressive features such as appointment scheduling and reminders, invoicing, and shared client documents. Jane App is a comprehensive tool for large clinical teams with multiple practitioners, while SimplePractice and Practice offer more affordable subscription plans for small businesses. Deciding which practice management software is best for your business depends on your goals and needs. At Practice, we prioritize simplicity, and dynamic tools, with a professional look. Check out Practice for our 7-day free trial today to see how our platform can help support you and your business.
